Frequently Asked Questions

Some things are simply often asked. Here we provide the answers! So it is a good idea to check this area if you run into queries.

General questions

• How to perform a mass rollout?
• Is SMS-alerting possible with a GSM modem and the Send to Communications Port-Action?
• Default Timevalues Setting in WinSyslog explained
• I bought a copy of WinSyslog. How do I apply the license information?
• How can I use stored procedures?
• How to run WinSyslog on Windows Cluster Servers?
• What are the MonitorWare Agent Database Formats?
• How to process Syslog messages from Solaris 8/9 systems?
• Why did the version upgrade fail?
• How I can export my settings to a registry file?
• How I can use Nextel to receive emails?
• Hardware Configuration for Receiving Messages
• I am facing problem while writing to MySQL 4.x database using Write to Database action. What should I do?
• To what extent MonitorWare Agent 4.x / WinSyslog 7.x Support SNMP?
• How can I send my configuration in a support case?
• What is the recommended order of Stopping MonitorWare Agent / EventReporter / WinSyslog Service?
• Which Product should I purchase?
• How to forward the messages with the original IP in the header instead of sender's IP address?
• Why do I get "Type Mismatch" or "Page Not Found" Error when using the Online Web Access Viewer?
• What is the log file format for generating reports with Monilog for MonitorWare Agent 4.x, WinSyslog 7.x and EventReporter 8.x?
• How to avoid "file already in use" error in the Online Web Access Viewer?
• Why does the Online Web Access Viewer displays wrong page reference?
• What is the log file format for generating reports with Monilog?
• How can I copy the current configuration to the other servers?
• What does Event ID 1011 mean?
• Timestamp in field "ReceivedAt" and "DeviceReportedTime" stored in the database is wrong?
• When UNC was given in the file path Winsyslog, Eventreporter and MonitorWare Agent didn't work?
• Records are not displayed on the web when I use MySQL?
• Can I extend the MonitorWare Datbase Schema?
• What is the difference between SETP and Syslog?
• I receive Setup error 1923. What to do?
• How to view Syslog messages via the web?(Step-by-step guide)
• Adiscon products and the Microsoft SQL Server 2000 Desktop Engine
• How to configure Cisco products for logging?
• How to allow sysklogd to recieve more than 1024 chars?
• What is the difference between ReceivedAt and DevicedReportedTime?
• Error on startup (Error event ID: 7026) explained.
• How to solve permission errors for remote logging?

WinSyslog

• No Rulebase found for service ... Error in your Application Log?
• How to Use a WinSyslog 4.x Configuration for 7.x and lower?
• How to Upgrade a 4.x Configuration to 7.x and lower?
• When starting WinSyslog, I get the message: "FATAL error opening the WinSyslog language file".
• How can I log data from different devices to different files?
• I am having trouble logging data to the database. What can I do?
• How to install WinSyslog in silent mode?
• The WinSyslog Installer is asking me for a MSI File?
• How to setup Winyslog to use MySql as database?
• I have an invalid source in my received syslog message - what to do?
• High CPU utilization while WinSyslog and EventReporter are running.
• Can I view Syslog Messages via the Web?
• Error message during update to V10

Services

• How To Configure a Syslog Server?
• How To setup SETP Server Service?

Actions

• How can I use a second sound card with the Play Sound Action?
• How To setup an SETP Action?
• Creating a rule set for Database Logging
• How to store custom properties of a log message in a database

Rule Base

• How does the Rule Engine Work? (based on Version 4 and above)
• How to create complex filter conditions?
• Why to have more than one rule set?
• How to have WinSyslog log messages to a file?
• How does the Rule Engine Work? (based on Version 3)

Licensing

• Do I need a new Key for an Upgrade?
• Is it possible to make an upgrade from a previous version as a non-UpgradeInsurance customer?
• My license key seems not to work - what to do?
• What is "Freeware Mode"?
• What counts as a license?

WinSyslog 3.x specific

• I receive setup error 1904 - what to do?
• I receive setup error 1931 on Windows Whistler/XP - what to do?
• How to create a Microsoft SQL-Server Table for WinSyslog?
• Why do I have two date stamps in my received message?
• Why do I get the Error 120 when winsyslg.exe -i is launching?
• Why does WinSyslog not write to log files or ODBC?
• Error 31 while opening the WinSyslog manual?
• EventLog ID 115 - ODBC Error codes
• EventLog ID 113 - Internal Error IE02 binding socket!
• Where can I find the sample database?
• How to configure file logging?
• How can I filter based on parts of the message?
• How to setup Realtime Logging while the WinSyslog Service is running?

WinSyslog 2.x specific

• How can I install the NTSLog Service?