◆ Maintenance and Support
Keep WinSyslog Up to Date with UpgradeInsurance
UpgradeInsurance gives you access to WinSyslog releases published during your coverage period and includes priority handling of support requests.
Included with UpgradeInsurance
UpgradeInsurance combines release coverage with priority handling of support requests for the selected term.
Current Releases
Use WinSyslog maintenance updates and product releases published while your coverage is active.
Priority Support
Support requests connected to licenses with active UpgradeInsurance receive priority handling by the Adiscon team.
Predictable Costs
Plan software maintenance in advance instead of arranging a separate purchase whenever a new release becomes available.
Multi-Year Coverage
Choose coverage for one to five years. Longer terms reduce the effective annual maintenance cost.
Why UpgradeInsurance?
Keep Your Logging Environment Current
WinSyslog is infrastructure software. In production environments, keeping the installation current can make maintenance, compatibility and future upgrades easier to plan.
UpgradeInsurance provides a predictable way to receive eligible releases during the selected period without purchasing each release individually.
Especially Useful for Production
UpgradeInsurance is most valuable when WinSyslog is part of an actively maintained or business-relevant logging environment.
Coverage and Pricing
UpgradeInsurance is calculated as a percentage of the applicable WinSyslog license price. Multi-year terms provide a lower effective annual cost.
| Coverage Period | Percentage of License Price | Effective Annual Cost |
|---|---|---|
| 1 year | 30% | 30% per year |
| 2 years | 55% | 27.5% per year |
| 3 years | 75% | 25% per year |
| 4 years | 90% | 22.5% per year |
| 5 years | 100% | 20% per year |
Pricing note: The percentage is based on the applicable WinSyslog license price. Taxes and final local pricing are displayed during the order process.
Who Benefits Most?
UpgradeInsurance is particularly useful in environments where WinSyslog is actively maintained and future releases are expected to be used.
- WinSyslog is used in a production environment.
- You want regular access to current product releases.
- Your organization prefers predictable maintenance costs.
- Individual software purchases require additional approval.
- Priority handling of support requests is important for your operations.
Buying a New License?
UpgradeInsurance can be selected together with a new WinSyslog license. This gives you update coverage from the start and avoids a separate maintenance purchase later.
Frequently Asked Questions
Which releases are included?
UpgradeInsurance provides access to WinSyslog maintenance updates and product releases published while the coverage is active.
What happens when the coverage ends?
Your existing WinSyslog license remains valid for the version you are entitled to use. Releases published after the coverage period are no longer included.
Can I select several years of coverage?
Yes. UpgradeInsurance is available for terms of one to five years. Longer coverage periods provide a lower effective annual cost.
Can UpgradeInsurance be added to an existing license?
Available options may depend on the age and current status of the license. Please submit a licensing request so that Adiscon can review the available options for your installation.
Keep Your WinSyslog Installation Current
Select UpgradeInsurance with a new license or contact Adiscon to discuss the options available for an existing installation.