Documentation · Troubleshooting · Personal Assistance
Support for WinSyslog
Find configuration information, answers to common questions and direct assistance from the Adiscon team. If the documentation does not resolve your issue, submit a request through our Customer Service System.
How to Get Help
Start with the available self-service resources or contact us when you need assistance with a specific question.
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Documentation
Use the manual for installation, services, rulesets, filters, actions and configuration reference information.
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FAQ
Find answers about installation, configuration, licensing, updates and syslog processing.
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Support Ticket
Submit a request through the Customer Service System when the documentation and FAQ do not answer your question.
Before Opening a Support Request
Providing relevant technical information helps us understand your environment and reduces unnecessary follow-up questions.
- WinSyslog version and build number
- Windows version and edition
- A concise description of the problem or question
- Relevant services, rulesets, filters and actions
- Steps needed to reproduce the issue
- Exact error messages, screenshots or debug logs
Standard and Priority Support
All requests are submitted through the same Customer Service System. Active UpgradeInsurance determines whether a request receives standard or priority handling.
Included at no additional charge
Standard Product Support
Standard support is available to evaluation users and registered customers for questions about WinSyslog.
- Provided through the Customer Service System
- Handled on a best-effort basis
- Suitable for installation, configuration, licensing and update questions
- No guaranteed response or resolution times
Included with UpgradeInsurance
Priority Support
Requests associated with an active UpgradeInsurance plan receive priority handling by the Adiscon support team.
- Available while UpgradeInsurance coverage is active
- Requests are prioritized ahead of standard support requests
- Provided through the same Customer Service System
- No guaranteed response or resolution times
Important: Priority handling does not constitute a service-level agreement and does not guarantee a specific response or resolution time.
Additional Resources
Download
Get the current WinSyslog installer or find older releases for existing installations.
Configuration Guides
Follow practical instructions for common WinSyslog setup and integration scenarios.
Articles
Browse technical articles about receiving, filtering, forwarding, storage and troubleshooting.
Still Need Assistance?
Submit your WinSyslog question through the Adiscon Customer Service System and include the technical details needed to understand your request.