◆ Documentation · Troubleshooting · Personal Assistance
Support for WinSyslog
Find configuration information, answers to common questions and direct assistance from the Adiscon team. If the available resources do not resolve your issue, submit a request through our Customer Service System.
How to Get Help
Start with the available self-service resources or contact us when you need help with a specific WinSyslog question.
Documentation
Use the manual for installation, services, rulesets, filters, actions and configuration reference information.
FAQ
Find answers about installation, configuration, licensing, updates and common syslog processing questions.
Support Ticket
Submit a request through the Customer Service System when the documentation and FAQ do not answer your question.
Before You Submit
Help Us Understand Your Environment
Providing the relevant technical information with your initial request helps us understand the problem and reduces unnecessary follow-up questions.
Please Include
- WinSyslog version and build number
- Windows version and edition
- A concise description of the problem or question
- Relevant services, rulesets, filters and actions
- Steps needed to reproduce the issue
- Exact error messages, screenshots or debug logs
Standard and Priority Support
All support requests use the same Adiscon Customer Service System. Active UpgradeInsurance determines whether a request receives standard or priority handling.
Included at No Additional Charge
Standard Product Support
Standard support is available to evaluation users and registered customers for questions about WinSyslog.
- Provided through the Customer Service System
- Handled on a best-effort basis
- Suitable for installation, configuration, licensing and update questions
- No guaranteed response or resolution times
Included with UpgradeInsurance
Priority Support
Requests associated with an active UpgradeInsurance plan receive priority handling by the Adiscon support team.
- Available while UpgradeInsurance is active
- Requests are prioritized ahead of standard requests
- Provided through the same Customer Service System
- No guaranteed response or resolution times
Important: Priority handling is not a service-level agreement and does not guarantee a specific response or resolution time.
Additional Resources
Installation packages, practical configuration guides and technical articles are available directly from the WinSyslog website.
Download
Get the current WinSyslog installer or find older releases for existing installations.
Configuration Guides
Follow practical instructions for common WinSyslog setup and integration scenarios.
Articles
Browse technical articles about receiving, filtering, forwarding, storage and troubleshooting.
Still Need Assistance?
Submit your WinSyslog question through the Adiscon Customer Service System and include the relevant technical details so we can understand your request.