How do purchase orders and billing requests work?#

Short answer#

Use the Customer Service System for PO processing, billing changes, and invoice requests; for enterprise procurement flows, describe your process and Adiscon will adapt as much as possible.

Question#

How do I handle purchase orders, invoicing, and billing-data updates?

Answer#

Use the Customer Service System for purchase order processing and billing requests. Include complete company and billing details to avoid order delays.

Details#

Typical flow#

  1. Open a sales ticket in the Customer Service System.

  2. Share PO and billing details in that ticket.

  3. Sales confirms details and clarifies open points.

  4. Order and invoice handling continues in the same ticket thread.

For larger organizations with their own procurement flow, open a sales ticket and describe your process. Adiscon will adapt as much as possible.

Purchase orders#

Helpful information to include at the start:

  • PO number (if already issued)

  • Company legal entity

  • Billing address

  • Billing contact

  • Product and scope

For formal purchase order requirements and additional details, see: Adiscon purchase orders.

Billing and invoice requests#

For invoice details, billing data updates, tax/VAT information, and related order handling, contact sales via the Customer Service System.

Use the Customer Service System for billing-data changes both before and after order placement.

Security and language#

Common requests#

The sales team can also handle:

  • Invoice copy and invoice re-send requests

  • Billing address/contact changes

  • VAT/tax-related billing updates

Next action#

Open a sales ticket in the Customer Service System or send email to sales@adiscon.com (emails create tickets).