UpgradeInsurance#

Short answer#

UpgradeInsurance provides major-version upgrade rights and priority support while active; if coverage has lapsed, reinstatement is possible with back-dated start rules.

Question#

What is UpgradeInsurance, and how do renewal and reinstatement work?

Answer#

UpgradeInsurance is Adiscon’s maintenance plan.

Details#

What it includes#

  • Free major version upgrades during active coverage

  • Priority support handling

Coverage period#

UpgradeInsurance is available for periods between 1 and 5 years.

Coverage continuity and reinstatement#

  • UpgradeInsurance should be kept active through timely renewal.

  • If coverage lapses, reinstatement is possible.

  • If UpgradeInsurance was not purchased with the original license, it can still be added later.

  • Reinstatement is back-dated to the previous coverage end date or, if it was never purchased, to the original license purchase date.

Difference from the base license#

UpgradeInsurance is separate from the base product license. For the distinction between perpetual licenses and this time-limited service, see Perpetual licenses and UpgradeInsurance.

Examples#

  1. If coverage ended on June 30 and renewal is requested in September, reinstatement starts from June 30.

  2. If no UpgradeInsurance was purchased with the initial order, later activation is back-dated to the original license purchase date.

How to request renewal or reinstatement#

Open a sales ticket in the Customer Service System or send email to sales@adiscon.com (emails create tickets).

Next action#

Open a sales ticket in the Customer Service System or send email to sales@adiscon.com (emails create tickets).