What happens after I open a sales ticket?#

Short answer#

Your ticket is confirmed by email and then handled in the same ticket thread, with first response usually within one business day.

Question#

What should I expect after opening a sales ticket?

Answer#

Adiscon sales reviews and responds in the same ticket thread, which is the primary place to track status and replies.

Normal flow#

  1. You open a ticket (via portal or email).

  2. An automatic confirmation email is sent (if a valid address is available).

  3. A sales agent replies in the same ticket thread.

  4. Follow-up questions and updates continue in that same thread.

Details#

Notification behavior#

When a ticket is opened, an automatic response is sent by email to the registered address (if available).

If no automatic response arrives#

Do the following:

  • Spam or junk folders

  • Mail security gateways

  • Internal email policy filters

Then sign in to the Customer Service System to confirm whether your ticket was created.

Avoid duplicate tickets#

If a ticket already exists, continue in that ticket instead of opening a duplicate request. Duplicate tickets can slow handling and split context.

When replying by email, keep the same subject/thread whenever possible so updates remain attached to the original ticket.

Next action#

Check and continue the existing ticket in the Customer Service System. If no ticket exists, open a new one in the portal or send email to sales@adiscon.com.