Language policy for customer requests#

This policy applies to both sales and technical support requests.

Preferred languages#

English and German are equally well supported.

Other languages are accepted and may be processed with AI assistance.

Japanese users can contact their reseller for Japanese-language assistance. Depending on reseller capabilities, this can include technical support.

For products with Japanese documentation builds (for example WinSyslog-J), Japanese-language help files are available.

For sales and support requests, use the Customer Service System as the primary channel. Email is also accepted and creates tickets.