How to Export WinSyslog Settings for a Support Call#

Overview#

When contacting Adiscon support, you may be asked to provide your WinSyslog configuration. This FAQ explains how to export your WinSyslog settings to a registry file and send them to the support team.

Note

Do not use the binary registry file export option. Always use the text-based registry file export described below.

Step 1: Export Settings#

Open the WinSyslog Configuration Client. Go to the Computer menu and click Export Settings to Registry File.

Step 2: Save the Registry File#

After selecting the export option, a dialog appears where you can choose the file name and location. Enter a descriptive name (for example, winsyslog-config.reg) and save the file to a convenient location.

Step 3: Compress the File#

Right-click on the saved registry file and compress (zip) it using your preferred archiving tool. This reduces the file size for email transmission.

Step 4: Send the File#

Send the zipped registry file to the Adiscon support team via the Support Portal.

Security Considerations#

The exported registry file contains your WinSyslog configuration, which may include connection strings, server addresses, or other environment-specific details. We recommend reviewing the contents of the registry file with a text editor before sending it, so you can verify that no sensitive information is included unintentionally.

See Also#