WinSyslog Event ID 11221: Target service did not reach the requested state before timeout#

Answer#

Windows accepted the service-control request, but the target service did not make the expected state progress within its wait interval. The action stops waiting.

Event details#

  • Event ID: 11221

  • Severity: Error

  • Component: Control Windows Service action

  • Windows Event Log source: AdisconWinSyslog

  • Available since: 26.07

  • Message pattern: Service action {action_id} for ‘{service_name}’ did not complete within {timeout_ms} milliseconds.

Possible causes#

  • The target service is hung or slow during start, stop, pause, or continue.

  • A service dependency or shutdown task is blocked.

  • The target service reported an unrealistic wait hint or stopped updating its checkpoint.

Immediate checks#

  1. Inspect the target service state, checkpoint, wait hint, and Windows events without immediately repeating the action.

  2. Check dependencies, process responsiveness, and application-specific shutdown or startup work.

  3. Recover the target service through its approved procedure, then run one controlled action.

Detailed procedures#

Verify the result#

Confirm that the target service reaches the requested state within its wait interval and Event ID 11221 does not recur.

Evidence to collect#

  • The complete Windows Application Event Log entry and neighboring product events from the same time window.

  • The exact product version, affected service or action name, and event timestamp with time zone.

  • The affected configuration object and a bounded debug log covering one controlled reproduction.

  • Remove passwords, tokens, license data, private keys, message payloads, personal data, and customer-identifying names, addresses, hostnames, domains, and network addresses before sharing evidence.

Escalation#

If the event continues after the detailed procedures, collect the listed evidence and contact Adiscon Support.