WinSyslog Event ID 11216: Control Windows Service action could not open the target service#

Answer#

The action opened Service Control Manager but could not obtain the required handle for the configured target service. No start, stop, pause, or continue request is issued.

Event details#

  • Event ID: 11216

  • Severity: Error

  • Component: Control Windows Service action

  • Windows Event Log source: AdisconWinSyslog

  • Available since: 26.07

  • Message pattern: Could not open service ‘{service_name}’; Windows error {error_code}.

Possible causes#

  • The configured Windows service name does not exist.

  • The product service account lacks control access to the target service.

  • The service was removed or became unavailable between configuration and execution.

Immediate checks#

  1. Translate the Windows error and verify the exact service name with the Windows Service Control Manager.

  2. Confirm the product service account’s permission to control that service.

  3. Correct the name or permission and run one controlled action.

Detailed procedures#

Verify the result#

Confirm that the target service handle opens and the intended action proceeds without Event ID 11216.

Evidence to collect#

  • The complete Windows Application Event Log entry and neighboring product events from the same time window.

  • The exact product version, affected service or action name, and event timestamp with time zone.

  • The affected configuration object and a bounded debug log covering one controlled reproduction.

  • Remove passwords, tokens, license data, private keys, message payloads, personal data, and customer-identifying names, addresses, hostnames, domains, and network addresses before sharing evidence.

Escalation#

If the event continues after the detailed procedures, collect the listed evidence and contact Adiscon Support.