WinSyslog Event ID 104: The service initialization process failed#

Answer#

The product service did not start.

Event details#

Event ID: 104
Severity: Error
Component: Windows service lifecycle
Windows Event Log source: AdisconWinSyslog
Available since: Current supported versions; original introduction not recorded
Message pattern: The service initialization process failed. Additional detail: {event_detail}

Possible causes#

The product service, dependency, service account, or required Windows resource is unavailable or incorrectly configured.
Windows returned the appended startup, shutdown, permission, timeout, or resource error.

Immediate checks#

Record the affected service or component, service account, state, dependencies, and complete runtime detail.
Check recent Service Control Manager and neighboring product events for the first failure.
Correct the specific dependency, account, permission, or resource condition and perform one controlled retry.

Detailed procedures#

Verify service state, dependencies, and service account — Confirm service state, start mode, dependencies, account, and SCM errors.
Collect an Event ID and neighboring product events — Preserve the complete event and the product events immediately before and after it.
Export configuration and collect a bounded debug log — Create a text configuration export and time-bounded debug capture, then disable debugging.

Verify the result#

Repeat or monitor the affected operation and confirm that Event ID 104 does not recur and that windows service lifecycle processing continues.

Evidence to collect#

The complete Windows Application Event Log entry, including all event detail.
The product name, exact version, service account, and event timestamp with time zone.
A configuration export and debug log covering the same time window, with secrets removed.

Escalation#

If the event continues after the detailed procedures, collect the listed evidence and contact Adiscon Support.