WinSyslog Event ID 11006: Call Ruleset action could not find its target ruleset#

Answer#

The action references a ruleset that was not present when the product initialized the action. Events reaching this action cannot be processed by the missing target ruleset.

Event details#

Event ID: 11006
Severity: Error
Component: Call Ruleset action
Windows Event Log source: AdisconWinSyslog
Available since: 26.07
Message pattern: The Call Ruleset action could not find configured ruleset ‘{ruleset_name}’.

Possible causes#

The target ruleset was renamed or deleted.
The action contains an empty, misspelled, or stale ruleset name.
A configuration import omitted the referenced ruleset.

Immediate checks#

Open the affected Call Ruleset action and record its target ruleset name.
Confirm that a ruleset with that exact name exists in the same configuration.
Correct the reference or restore the missing ruleset, validate the configuration, and reload it.

Detailed procedures#

Validate configuration and reload it safely — Back up, inspect, correct, and test the exact invalid configuration object.
Collect an Event ID and neighboring product events — Preserve the complete event and the product events immediately before and after it.
Export configuration and collect a bounded debug log — Create a text configuration export and time-bounded debug capture, then disable debugging.

Verify the result#

Send a uniquely identifiable test event through the calling rule and confirm that the target ruleset processes it without another Event ID 11006.

Evidence to collect#

The complete Windows Application Event Log entry and neighboring product events from the same time window.
The exact product version, affected service or action name, and event timestamp with time zone.
The affected configuration object and a bounded debug log covering one controlled reproduction.
Remove passwords, tokens, license data, private keys, message payloads, personal data, and customer-identifying names, addresses, hostnames, domains, and network addresses before sharing evidence.

Escalation#

If the event continues after the detailed procedures, collect the listed evidence and contact Adiscon Support.