WinSyslog Event ID 11169: Individual Ping Probe stopped after an unknown exception#

Answer#

The individual probe operation raised an exception outside its normal ICMP error handling. Its result is not reliable for that execution.

Event ID: 11169
Severity: Error
Component: Ping Probe
Windows Event Log source: AdisconWinSyslog
Available since: 26.07
Message pattern: The Ping Probe encountered an unknown exception and cannot return a valid result.

Record the target and neighboring product and Windows network events.
Run one controlled probe while collecting a bounded debug log and Windows Error Reporting data.
Escalate the reproducible exception with the collected evidence.

Verify a monitored remote service — Confirm resolution, transport, protocol, credentials, expected response, and timing.
Collect evidence for an escalation-only runtime event — Capture a bounded reproducible support package without unsafe generic repair.
Collect an Event ID and neighboring product events — Preserve the complete event and the product events immediately before and after it.
Export configuration and collect a bounded debug log — Create a text configuration export and time-bounded debug capture, then disable debugging.

Confirm that controlled probes return valid results without Event ID 11169.

The complete Windows Application Event Log entry and neighboring product events from the same time window.
The exact product version, affected service or action name, and event timestamp with time zone.
The affected configuration object and a bounded debug log covering one controlled reproduction.
Remove passwords, tokens, license data, private keys, message payloads, personal data, and customer-identifying names, addresses, hostnames, domains, and network addresses before sharing evidence.

No safe general self-service repair is available for this event. Follow the escalation evidence procedure above and contact Adiscon Support.