WinSyslog Event ID 11185: No product input service is configured#

Answer#

The configuration contains no product input services. The Windows service can remain running, but it has no configured source from which to receive or collect events.

Event details#

Event ID: 11185
Severity: Error
Component: Service configuration
Windows Event Log source: AdisconWinSyslog
Available since: 26.07
Message pattern: No input service is configured; the Windows service is running but cannot collect events.

Possible causes#

All input services were deleted or disabled during configuration changes.
A configuration import omitted the service objects.
The service-count configuration is incomplete or damaged.

Immediate checks#

Open the Configuration Client and inspect the Services tree.
Create or restore at least one intended input service and attach the correct ruleset.
Validate and reload the configuration.

Detailed procedures#

Validate configuration and reload it safely — Back up, inspect, correct, and test the exact invalid configuration object.
Collect an Event ID and neighboring product events — Preserve the complete event and the product events immediately before and after it.
Export configuration and collect a bounded debug log — Create a text configuration export and time-bounded debug capture, then disable debugging.

Verify the result#

Send an event to the restored input service and confirm that the product receives it without Event ID 11185 at startup.

Evidence to collect#

The complete Windows Application Event Log entry and neighboring product events from the same time window.
The exact product version, affected service or action name, and event timestamp with time zone.
The affected configuration object and a bounded debug log covering one controlled reproduction.
Remove passwords, tokens, license data, private keys, message payloads, personal data, and customer-identifying names, addresses, hostnames, domains, and network addresses before sharing evidence.

Escalation#

If the event continues after the detailed procedures, collect the listed evidence and contact Adiscon Support.