Verify Event Log channel access and bookmark state#

When to use this procedure#

Use for Event Log Monitor and Event Log Monitor V2.

Applies to#

This procedure applies to WinSyslog.

Prerequisites#

  • Use an account that can read the product configuration and Windows diagnostic state.

  • Replace angle-bracket placeholders with values from the affected system.

Safety#

  • Run diagnostic checks before changing configuration.

  • Remove passwords, private keys, license data, and other secrets from evidence.

Configuration path#

Configuration Client > Services > Event Log Monitor or Event Log Monitor V2 > affected service.

Procedure#

  1. Record exact channel name, collection mode, service account, and intended start position.

    Expected result: The affected object and its effective settings are identified.

    If it fails: Return to the complete Event Log detail and configuration export before changing settings.

  2. Run the native Windows checks below from the affected product host.

    Get-WinEvent -ListLog '<CHANNEL_NAME>' | Format-List LogName,IsEnabled,RecordCount,LogMode
Get-WinEvent -LogName '<CHANNEL_NAME>' -MaxEvents 5 | Format-List TimeCreated,Id,ProviderName,Message

    Expected result: The channel is enabled and readable in the service-account context; a test event is collected once.

    If it fails: Correct the channel name or least-privilege access; reset position only after recording replay impact.

  3. Perform one uniquely identifiable product test through the same service, rule, or action.

    Expected result: The intended destination records the test exactly once.

    If it fails: Collect the first new product event and bounded debug output; do not change unrelated settings.

Verify the result#

Repeat the affected operation, confirm its positive output, and verify that queues, collection positions, or remote delivery continue normally.

Evidence to collect#

  • The complete Event Log entry and neighboring product events with timestamps.

  • The command output, relevant configuration export, and bounded debug log from the same interval.