WinSyslog Event ID 11024: Configured action type is not recognized#

Answer#

The configuration contains an action type that this the product build cannot instantiate. The affected action cannot run.

Event ID: 11024
Severity: Error
Component: Rule engine action
Windows Event Log source: AdisconWinSyslog
Available since: 26.07
Message pattern: Invalid action configured. The action type is not recognized.

Export and back up the current configuration.
Identify the affected action and compare its type with actions supported by the installed product version.
Recreate the action with a supported type or install the intended compatible version, then reload the configuration.

Validate configuration and reload it safely — Back up, inspect, correct, and test the exact invalid configuration object.
Collect an Event ID and neighboring product events — Preserve the complete event and the product events immediately before and after it.
Export configuration and collect a bounded debug log — Create a text configuration export and time-bounded debug capture, then disable debugging.

Confirm that configuration loading no longer records Event ID 11024 and a controlled event reaches the recreated action.

The complete Windows Application Event Log entry and neighboring product events from the same time window.
The exact product version, affected service or action name, and event timestamp with time zone.
The affected configuration object and a bounded debug log covering one controlled reproduction.
Remove passwords, tokens, license data, private keys, message payloads, personal data, and customer-identifying names, addresses, hostnames, domains, and network addresses before sharing evidence.

If the event continues after the detailed procedures, collect the listed evidence and contact Adiscon Support.