WinSyslog Event ID 11117: Ping Probe service stopped after a reported runtime error#

Answer#

The Ping Probe service encountered a normal diagnostic exception outside an individual probe result and left its polling loop. The service will not produce further probe results until it is restarted or reloaded.

Event details#

Event ID: 11117
Severity: Error
Component: Ping Probe service
Windows Event Log source: AdisconWinSyslog
Available since: 26.07
Message pattern: Ping Probe error: {error_detail}

Possible causes#

Probe initialization or a shared ICMP resource failed.
The configured target or probe settings triggered a runtime error.
Windows denied or could not provide a required network resource.

Immediate checks#

Record the full error detail and identify the affected Ping Probe service.
Verify the target, service account, and local ICMP/network requirements.
Correct the reported cause and restart the affected service once.

Detailed procedures#

Verify a monitored remote service — Confirm resolution, transport, protocol, credentials, expected response, and timing.
Collect an Event ID and neighboring product events — Preserve the complete event and the product events immediately before and after it.
Export configuration and collect a bounded debug log — Create a text configuration export and time-bounded debug capture, then disable debugging.

Verify the result#

Confirm that the Ping Probe produces new results for a controlled target without Event ID 11117.

Evidence to collect#

The complete Windows Application Event Log entry and neighboring product events from the same time window.
The exact product version, affected service or action name, and event timestamp with time zone.
The affected configuration object and a bounded debug log covering one controlled reproduction.
Remove passwords, tokens, license data, private keys, message payloads, personal data, and customer-identifying names, addresses, hostnames, domains, and network addresses before sharing evidence.

Escalation#

If the event continues after the detailed procedures, collect the listed evidence and contact Adiscon Support.