WinSyslog Event ID 11118: Ping Probe service stopped after an unknown exception#

Answer#

The Ping Probe service raised an exception outside its normal diagnostic handling and no longer runs its polling loop.

Event ID: 11118
Severity: Error
Component: Ping Probe service
Windows Event Log source: AdisconWinSyslog
Available since: 26.07
Message pattern: The Ping Probe service encountered an unknown exception and stopped.

Confirm that the service is no longer producing probe results.
Collect neighboring events, Windows Error Reporting data, and a bounded debug log from one controlled restart.
Escalate a reproducible failure with the collected evidence.

Verify a monitored remote service — Confirm resolution, transport, protocol, credentials, expected response, and timing.
Collect evidence for an escalation-only runtime event — Capture a bounded reproducible support package without unsafe generic repair.
Collect an Event ID and neighboring product events — Preserve the complete event and the product events immediately before and after it.
Export configuration and collect a bounded debug log — Create a text configuration export and time-bounded debug capture, then disable debugging.

Confirm that the Ping Probe remains active and produces controlled probe results without Event ID 11118.

The complete Windows Application Event Log entry and neighboring product events from the same time window.
The exact product version, affected service or action name, and event timestamp with time zone.
The affected configuration object and a bounded debug log covering one controlled reproduction.
Remove passwords, tokens, license data, private keys, message payloads, personal data, and customer-identifying names, addresses, hostnames, domains, and network addresses before sharing evidence.

No safe general self-service repair is available for this event. Follow the escalation evidence procedure above and contact Adiscon Support.