WinSyslog Event ID 11218: Control Windows Service action could not stop the target service#

Answer#

Windows rejected the action’s stop request for the configured service. The target service does not enter the normal stop-pending path from this request.

Event details#

  • Event ID: 11218

  • Severity: Error

  • Component: Control Windows Service action

  • Windows Event Log source: AdisconWinSyslog

  • Available since: 26.07

  • Message pattern: Could not send the stop control to service ‘{service_name}’; Windows error {error_code}.

Possible causes#

  • The service does not accept stop controls or is already in an incompatible state.

  • The product service account lacks stop permission.

  • The Service Control Manager or target service returned an operational error.

Immediate checks#

  1. Translate the Windows error and inspect the target service’s current state and accepted controls.

  2. Test the stop with native Windows service tools under an authorized account.

  3. Correct the service or permission problem and run one controlled action.

Detailed procedures#

Verify the result#

Confirm that the target service reaches Stopped and Event ID 11218 does not recur.

Evidence to collect#

  • The complete Windows Application Event Log entry and neighboring product events from the same time window.

  • The exact product version, affected service or action name, and event timestamp with time zone.

  • The affected configuration object and a bounded debug log covering one controlled reproduction.

  • Remove passwords, tokens, license data, private keys, message payloads, personal data, and customer-identifying names, addresses, hostnames, domains, and network addresses before sharing evidence.

Escalation#

If the event continues after the detailed procedures, collect the listed evidence and contact Adiscon Support.