WinSyslog Event ID 11219: Control Windows Service action could not pause the target service#

Answer#

Windows rejected the action’s pause request for the configured service. The target service does not enter the normal pause-pending path from this request.

Event details#

  • Event ID: 11219

  • Severity: Error

  • Component: Control Windows Service action

  • Windows Event Log source: AdisconWinSyslog

  • Available since: 26.07

  • Message pattern: Could not send the pause control to service ‘{service_name}’; Windows error {error_code}.

Possible causes#

  • The service does not accept pause controls or is already in an incompatible state.

  • The product service account lacks control permission.

  • The Service Control Manager or target service returned an operational error.

Immediate checks#

  1. Translate the Windows error and confirm that the service accepts pause and continue controls.

  2. Test the pause with native Windows service tools under an authorized account.

  3. Correct the service or permission problem and run one controlled action.

Detailed procedures#

Verify the result#

Confirm that the target service reaches Paused and Event ID 11219 does not recur.

Evidence to collect#

  • The complete Windows Application Event Log entry and neighboring product events from the same time window.

  • The exact product version, affected service or action name, and event timestamp with time zone.

  • The affected configuration object and a bounded debug log covering one controlled reproduction.

  • Remove passwords, tokens, license data, private keys, message payloads, personal data, and customer-identifying names, addresses, hostnames, domains, and network addresses before sharing evidence.

Escalation#

If the event continues after the detailed procedures, collect the listed evidence and contact Adiscon Support.